Frequently Asked Questions
Answers to common questions about our engagement model, scope, and how we work
01 — The service
What exactly does Crestmont do?
Crestmont Business Services manages the receivables function for B2B operations. That means we take ownership of the structure, follow-up, and reporting layer that governs how payments move through a business — from invoice issuance through to collection. We build the protocols, run the active follow-up, and deliver the visibility reporting that management needs to make decisions.
This is not a debt collection service. We work with live receivables, not written-off accounts. Our work is operational, not legal.
02 — Scope
Is this a one-off project or an ongoing engagement?
Ongoing. We do not offer one-time reviews or short-term fixes. The value of structured receivables governance compounds over time — the protocols need to run, the follow-up needs to happen consistently, and the reporting needs to reflect a real operating picture. That requires continuity.
Every engagement begins with a structured setup phase before moving into active operational management.
03 — Fit
What kind of businesses do you work with?
B2B operations with invoice-based revenue and multiple active client accounts. The engagement is designed for businesses where payment movement is financially consequential — where late payment affects operating rhythm, where the receivables ledger has grown beyond what informal follow-up can manage, and where management needs structured visibility rather than occasional manual checks.
We do not work with consumer-facing businesses, single-project operations, or companies seeking debt recovery or legal enforcement.
04 — Process
How does the engagement begin?
The process begins with a written enquiry through our contact form. We do not offer discovery calls before reviewing the written submission — this allows us to assess fit properly before either party commits time to a conversation.
If the enquiry is within scope, we proceed to an Initial Assessment. This is a structured written analysis of the current state of the receivables environment, delivered as an observation report. It does not require us to have access to your systems. If the Initial Assessment confirms fit, we move to the engagement proposal.
05 — The Initial Assessment
What is the Initial Assessment and what does it cost?
The Initial Assessment is a structured written diagnostic of your current receivables environment. It is conducted based on information you provide in response to our assessment questions — no system access is required at this stage.
The output is a written observation report that identifies the structural gaps, risk areas, and the scope of work that would be required to govern the environment properly. It also confirms whether we believe the engagement is likely to deliver a meaningful result.
The Initial Assessment is not priced separately. It is part of the commercial process for engagements we intend to proceed with.
06 — Engagement tiers
How are the engagement tiers determined?
The appropriate tier is determined through the written assessment — not selected by the client in advance. Each tier applies the same operational framework and the same standard of delivery. What varies is the scope of the environment being managed and the complexity of the structure required to manage it.
Tier 01 (Standard) is designed for operations with 20 or more active debtors. Tier 02 (Advanced) covers environments with higher complexity or volume. Tier 03 (Custom) is scoped to the specific environment and agreed individually following the assessment.
07 — Pricing
Are your fees published?
No. Fees are not published on the website because the scope of each engagement is determined through the assessment process, and the fee reflects that scope. Indicative pricing is provided in the engagement proposal following the Initial Assessment.
08 — Geography
Where do you operate?
Crestmont is a Denmark-based operation. We work with B2B clients internationally, with particular focus on UK and European markets. All engagement delivery is remote.
09 — Debt collection
Do you perform debt collection or legal recovery?
No. We are not authorised under the Danish Inkassoloven and we do not perform debt collection activity. Our work is confined to the operational layer — structured follow-up, payment coordination, and receivables governance. We do not pursue legal enforcement, issue formal demands, or contact your debtors in any capacity that constitutes debt collection under applicable law.
If an account reaches a point where legal recovery is the appropriate next step, we will flag it as such. The decision and the execution of that step remain entirely with the client.
10 — Confidentiality
How is client information handled?
All client information is handled under the terms of our service agreement, which includes confidentiality provisions appropriate for the sensitivity of the data involved. We do not share client information with third parties except where required to perform the service (for example, sub-processors such as our document storage and accounting systems). Our full data handling practices are described in our Privacy Notice and on the Data & Security page.
11 — Contact
How do I get in touch?
All initial contact is through the enquiry form. We do not accept cold calls and we do not operate a general incoming telephone line. Written enquiries allow us to assess fit properly before either party commits time to a conversation.
For operational matters relating to an existing engagement, contact details are provided directly to clients.